Terms and
Conditions

Please call us on 09-623-2651 to schedule appointments. We recommend that you book appointments in advance in order to receive your preferred date and time.

We understand that sometimes you have to cancel an appointment. As a service, you will receive a call the day before your scheduled appointment to confirm. You are requested to provide at least 24 hours notification for any cancellation.

We review each refund request on an individual basis and endeavour to maintain a high level of customer satisfaction.Please be sure to choose carefully as Planet Ayurveda does not refund for incorrect product choices. Any problems or product defects upon receipt of goods must be reported to us within 3 days of receipt.

Any refunds will be reimbursed using the same method used to make payment for the order. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items (as determined by Planet Ayurveda) and will be credited using the same method used to pay for the order. Since we use a secure payment system, we do require your credit card details to process your refund.

For what purpose does Planet Ayurveda require your personal information?

Planet Ayurveda collects and uses personal information about you primarily to supply you with the products you order from it and the information you request. If you subscribe to our mailing list Planet Ayurveda will communicate our regular newsletter topics and also provide you with information about promotions, as well as the products and services of Planet Ayurveda . If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list via our website.

What personal information does Planet Ayurveda collect?

The types of personal information that Planet Ayurveda records will depend on your usage of our site. If you carry out a transaction online or send us an email, Planet Ayurveda will record information that may differ from the information Planet Ayurveda collects if you simply visit our site.

Purchasing a product online

If you purchase and pay for our product or services online, Planet Ayurveda requires you to provide your account details and credit card details in order to process the payment. If you make an online query about your order you will be required to provide your order and contact details so that your inquiry can be resolved as soon as possible.

General requests

You can use the online forms for a number of other purposes such as to request further information about other Planet Ayurveda products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you.

When you are making a query, Planet Ayurveda may also ask for information such as details about yourself or your company in order that Planet Ayurveda can better tailor its services or products to your needs and to provide you with information about other services or products you might be interested in.

Will personal information be given to anyone else?

We do not sell, provide, or allow our information to be viewed by any other person other than those employed by Planet Ayurveda. Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement and with the terms and conditions of any relevant service.

Information collected at this site may be disclosed to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

Are personal account details stored safely?

Planet Ayurveda takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Planet Ayurveda only permits your details to be accessed by authorised personnel. Planet Ayurveda requires employees and contractors to perform their duties in a manner that is consistent with Planet Ayurveda's legal responsibilities in relation to privacy.

Contact: info@planetayurveda.co.nz

The best way to cancel your Ayurda Australia online skincare product order is to call or email us ASAP and providing the order has not been sent; we will cancel it. However payment is automated through DirectOne Payment Solutions and for us to ensure a prompt refund, you will need to provide us with your credit card details via phone on (03) 5261 6328. 

Please remember that in most cases, online skincare product orders placed are dispatched the same or next business day. Orders that have been dispatched cannot be cancelled or refunded due to Health and Safety Regulations. 

Ayurda Australia Contact Details

info.au@ayurda.com

How to do I return, refund and exchange?

It is our desired intent for you to be satisfied with your Ayurda purchase. Ayurda USA can accept returns on items purchased through this online store within 15 days of original purchase. If you need to return or exchange unopened or unused items purchased, give us a ring first in order to obtain a return authorization number and shipping label if needed. If we proved you with a prepaid shipping label (sent to you via email or fax), we will just deduct the shipping cost from your refund or make an adjustment on your replacement order.  Be sure and have your receipt and order number when you call. For products that are returned for refund, your account will be refunded once we have received your return shipment.

We are unable to refund shipping charges on returns or exchanges and we cannot accept any used or unused skincare products after 15 days. We will gladly replace any damaged or defective item immediately.

Any refunds will be reimbursed using the same method used to make payment for the order. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items (as determined by Ayurda) and will be credited using the same method used to pay for the order. Since we use a secure payment system, we do require your credit card details to process your refund.

Please contact Ayurda USA before returning anything to ensure the most appropriate outcome.

What to do if you have damaged or missing product?

In the off-chance your product(s) arrives damaged, immediately contact Ayurda USA. Take a clear picture of shipping boxes/packaging and contents with your smart phone or digital camera and email it to us.  Do NOT discard the box or any contents for possible USPS or UPS inspection. Both shipping services require a verification of the lost or damaged goods in order to provide any reimbursement. 
Failure to keep all contents of the package may invalidate a refund or replacement. If an item is leaking, place entire contents, including the box, inside a plastic bag.

If an item is missing, contact Ayurda USA within 72 hours of receipt to notify us of the issue.

How do I cancel an order?

The best way to cancel an order is to call or email us ASAP and providing the order has not been sent; we will cancel it with no worries. However, you must remember that in most cases, orders placed are dispatched the same or next business day. Orders that have been dispatched cannot be cancelled or refunded due to Health and Safety Regulations. 

Do I have To Pay Sales Tax?

Ayurda USA is required by current law to collect sales tax on orders shipped to California. If you are in the Skincare, Beauty or Spa trade, you may fax us a voided copy of your company check and a signed resale card and you will likely have your purchases classified as non-taxable, for resale, but we must charge sales tax until we received those documents and management approval for your account.

Ayurda North America Contact Details

info.us@ayurda.com

Ayurda New Zealand Contact Details

info.nz@ayurda.com

Ayurda Australia uses Australia Post for all natural skincare product deliveries in Australia. All parcels will be delivered to the provided shipping address. It is recommended to provide a work address for delivery if no one is home during business hours, as in most cases, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected. Parcels will be dispatched once payment has been processed. 

Postal Charges for Australian Orders

ORDER DESCRIPTION	POSTAL CHARGE
500g to 1kg ( NZ - Australia )	$ 36.00 NZD
1kg to 2kg  ( NZ - Australia )	$ 45.00 NZD
2kg to 3kg ( NZ - Australia )	$ 54.00 NZD

Based in New Zealand, Ayurda Global can send product anywhere in the world via international courier. All parcels will be delivered to the provided shipping address. It is recommended a work address is provided for delivery if no one is home during business hours, as in most cases, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Post Office outlet where the parcel can be collected. Parcels will be dispatched once payment has been processed. Orders processed prior to 12 noon will be sent on the same day. Allow 10-15 working days for delivery.

Postal Charges for International Orders

ORDER DESCRIPTION	POSTAL CHARGE
500g to 1kg ( NZ-Zone E - Rest of World )	$39.00 NZD
1kg to 2kg ( NZ-Zone E - Rest of World )	$65.00 NZD

Ayurda New Zealand use a local courier service.

Postal Charges for New Zealand Orders

ORDER DESCRIPTION	POSTAL CHARGE
500g - 4kg ( NZ-Auckland )	$7.00 NZD
500g - 4kg ( NZ - North Island / South Island )	$14.00 NZD
500g - 4kg ( NZ - North Island / South Island - ( Rural Delivery )	$18.00 NZD